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Return Policy

You may return any item you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping. We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so.

Back Order Policy

Occasionally, some items may be out of stock. Our website contains inventory availability for each item, so you can only order items that are in stock. From time to time, an item that says it is available turns out not to be. If this is the case, your order will be automatically back ordered and your credit card will be charged in order to reserve your item.

Most back orders ship within 7–14 days. However, some items, may take longer. Backordered items will be shipped immediately upon availability. To check on the status of a back order,

Shipping Policy

Order AmountShipping
$0.01 to $49.99 $9.95
$50.00 to $99.99 $10.95
$100.00 to $149.99 $12.95
$150.00 to $199.99 $14.95
$200.00 to $299.99 $16.95
$300.00 to $399.99 $18.95
$400.00 and over FREE Shipping

All orders are shipped UPS Ground, unless otherwise specified by customer. If your order requires expedited shipping service please contact us by email support@welcomewineguests.com. Depending on destination, please allow 4-7 business days for shipping. For estimated delivery time to your state, click here.

Expedited Shipping
UPS Next Day Air, Second Day Air, and Three Day Select are available, if orders are needed quickly, for an additional fee. Please let us know if you would like one of these services by selecting the appropiate service during checkout. Your shipping email confirmation will indicate the method of service used. Next Day Air orders shipped on Friday will arrive on Monday.

APO/FPO & P.O. Box Addresses
For APO/FPO & P.O. Box addresses, all orders will be shipped via USPS only (Expedited and Express ship methods are currently not available for APO/FPO & P.O. Box addresses). Standard delivery timeframe do not apply to APO/FPO & P.O. Box shipments. The cost for shipping is based upon your order amount and will be added to your order upon shipment. Free Shipping offers do not apply to APO/FPO & P.O. Box Addresses.

International Shipping
Shipping charges for International Orders vary greatly. Please send us an email with the items that you are interested in buying, your address, and the destination country. We will email back information on ordering, including shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
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